Privacy Policy

1. Information We Collect

We collect information to provide and improve our AI email analysis services:

Account Information

Name, email address, and contact details
Company information and billing details
CRM system connection credentials (encrypted)
Subscription and usage preferences

Email Content Processing

Email messages processed for AI analysis (not permanently stored)
Extracted contact and business information
Email metadata (timestamps, sender/recipient information)
Processing logs and analytics data

Usage Data

Service usage statistics and performance metrics
Feature usage and user interactions
Technical logs and error reports
Device and browser information

2. How We Use Your Information

We use collected information solely to:

Provide AI email analysis and CRM automation services
Extract business intelligence from your email communications
Populate your CRM systems with relevant data
Improve our AI models and service quality
Provide customer support and technical assistance
Send service-related communications and updates
Process billing and subscription management
Comply with legal obligations

3. Data Security and Processing

Security Measures

AWS-managed encryption for data at rest and in transit
OAuth 2.0 authentication for email access
AWS RDS with automated backups and monitoring
AWS Secrets Manager for credential protection
Regular security assessments and updates
Access controls and employee security training

Data Processing Principles

Emails are processed in real-time without permanent storage
Only extracted business intelligence is retained
Processing occurs on secure AWS infrastructure
Data minimization - we collect only what's necessary
Purpose limitation - data used only for stated purposes

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:

With your explicit consent
To your designated CRM systems as part of our service
With trusted service providers under strict confidentiality agreements
When required by law or to protect our legal rights
In connection with a business transfer (merger, acquisition)
To prevent fraud or security threats

5. Data Retention and Deletion

Email content: Processed in real-time, not permanently stored
Extracted CRM data: Retained while your account is active
Account information: Retained for business and legal purposes
Usage analytics: Retained for service improvement (anonymized)
Data deletion: Available upon account termination or request
Backup data: Securely deleted within 90 days of account closure

6. Your Privacy Rights

You have the right to:

Access your personal data and extracted information
Correct inaccurate or incomplete data
Delete your data and close your account
Export your data in standard formats
Opt-out of non-essential communications
Object to certain data processing activities
Withdraw consent where processing is based on consent
File complaints with relevant supervisory authorities

7. International Data Transfers

Your data may be processed in countries other than your residence. We ensure adequate protection through:

AWS infrastructure with global security standards
Appropriate safeguards and compliance with applicable laws
Standard contractual clauses where required
Adequacy decisions for data transfers

8. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

9. Changes to Privacy Policy

We may update this policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated via email or service notifications 30 days in advance.

10. Contact Us

For privacy-related questions or requests:

Email: info@entriq.io
Privacy matters: privacy@entriq.io
Company: Entriq Technologies, Inc.
Response Time: Within 30 days